Many agents.
One triage layer.
A growing set of specialised AI agents — voice, chat, and workflow today — sharing one unified clinical-triage brain. Built for medical practices, configurable per clinic, hosted in your jurisdiction.
Good triage isn't one decision.
It's many.
The way a senior clinic does reception is by separating the work. One person scopes what the caller actually needs. Another runs the booking. A third validates that nothing important was missed. Triagents was built the same way.
TriageVoice and TriageChat are the two front doors — voice on the phone or web, chat on the clinic website. TriageFlow is the operator's workspace behind them, where every aspect of behaviour is configured and every conversation is accountable. More specialised agents follow — shaped by what each clinic actually needs.
They share the same triage brain. None of them are bolted-on. You don't have to pick which one to deploy — they're sold as one platform and they work as one platform.
What each one does.
The voice agent that answers in two rings.
Inbound calls and web-initiated voice on any device. Emergency vocabulary triggers human handoff in 1–2 seconds; everything else is resolved end-to-end with full clinical context.
- 24/7 phone answering · within 2 rings
- Web voice on mobile + desktop
- Real-time SMS booking confirmation
- Emergency triage with 1-second handoff
An embedded chat for every patient.
A widget on the practice website. Books, cancels, reschedules, answers FAQs. Mobile or desktop, no app, no login. Same triage intelligence as voice — just typed instead of spoken.
- Embedded widget on the clinic website
- Books, cancels, reschedules autonomously
- SMS & email confirmations on resolve
- Captures bookings after hours, automatically
The clinic's workflow, under one dashboard.
Per-clinic AI configuration, real-time analytics, custom escalation rules, exportable reports, full audit trail. The quiet operator workspace that sits behind everything else.
- Per-clinic AI configuration dashboard
- Real-time analytics: calls, chats, escalations
- Custom escalation rules & smart routing
- Exportable reports for management
Many agents.
One backbone.
The agents speak different languages — phone audio, text, dashboard — but they share everything underneath. Change a clinic's escalation rule once and Voice, Chat and Flow all honour it the same moment.
— Shared triage brain
Voice, chat and workflow all consult the same clinical-rule engine. A patient who switches from chat to a phone call carries their context across.
— One per-clinic config
Hours, services, escalation rules, knowledge base — set once in TriageFlow and inherited by both Voice and Chat. Change once, applied everywhere.
— One audit log
Every conversation across every channel logged in one place, with full transcript, intent, and outcome. Exportable for management, auditors, and compliance.
— One data residency
Australian clinics → sovereign Australian infrastructure. US clinics → US-based. UK clinics → UK/EU. The platform never moves data across jurisdictions.
A platform that grows
with the clinics that use it.
Triagents isn't a fixed product. The clinical-rule engine, the escalation logic, the dashboards, the integrations — every layer is built to be extended. New capabilities ship continuously, driven directly by what our customers ask for in their weekly reviews.
If you run a practice and there's a workflow we don't yet handle, that conversation is how the next release gets scoped. Customers shape the roadmap — not the other way around.
Book an enterprise assessment.
We'll map it to your network.
30 minutes with a solutions engineer. We model your call volume, centre count, and integrations, then show the AI agents running on your own scenarios — and answer everything compliance- and security-related upfront.