From first enquiry to completed scan. Keep every step moving.
Triagents is the patient operations layer for radiology networks. Radiology-specific AI agents work across your phones, website, referrals and existing systems, capturing enquiries, booking scans and following up patients 24/7.
A patient with a referral rings at 8:05 on a Monday. They get an engaged tone, hang up, and ring the next practice on the list.
Nothing in your RIS records that the booking was ever yours to lose. It is the one cost in a radiology front desk that never appears in a report, which is why it survives every round of staffing changes.
Thirty minutes is enough to show you where your peak-hour and after-hours calls are going.
The platform
Many agents. One layer. Measurable outcomes.
Radiology-specific AI agents that capture, triage, book and follow up, working across your website, phones and existing systems, with role-based access for management and staff. More bookings captured, less repetitive admin, no hold music. No clinical decisions, ever.
Five core products, offered together and configured to your requirements; TriageAds is a separate service on separate fees. The panels are illustrative and carry sample figures, not measured customer results. What you see depends on your call mix and configured workflows.
TriageVoice · answers every call
Never a busy tone. Never a voicemail. Never on hold.
Every simultaneous call answered within two rings, 24/7/365. It books and reschedules scans, captures referrer details, reads back prep instructions, then transfers to reception on request or on your rules.
- Line capacity provisioned at double your current lines, or as many as you need, so a burst of twelve calls is twelve conversations rather than eleven hold slots
- Books in your chosen booking mode with modality, duration and prep applied: TriageWorkflow’s own booking system, a supported RIS write integration, or a booking request for reception to complete
- Recognises urgency and hands to a human in under a second, with the context attached
- SMS confirmation sent before the call ends
TriageChat · on your website
Visitors become bookings, not enquiries.
A compliant web agent that books, cancels, reschedules and answers routine questions, mobile or desktop, no app, no login. It captures the after-hours demand a contact form would lose to a callback queue.
- Embeds on your existing site in one script tag
- Answers from your own knowledge base, hours, modalities, referral rules, parking
- Escalates to a live phone call the moment a patient asks for a person
- Every conversation logged to the same audit trail as a call
TriageForms · structured intake
No referral left unread.
Uploads captured, parsed and matched to the right modality and site. Anything unreadable is escalated to a human rather than guessed at, an ambiguous referral is a clinical risk, not a parsing problem.
- Patient uploads a photo or PDF from their phone, no account required
- Referrer, modality and body region extracted and checked against your rules
- Low-confidence reads go to a staff queue with the original attached
- Feeds straight into the booking the patient is already making
TriageWorkflow · rules, routing and follow-up
Apply each site's rules. Keep the work moving.
The engine applying each centre's booking logic, roster rules and EHR/PMS/RIS integration, then running the follow-up nobody has time for: rebooking no-shows, chasing unbooked referrals and backfilling cancelled slots from the waitlist. Every action rule-governed and logged.
- Per-site hours, modality availability and prep instructions
- No-show recovery within hours, not at the end of the week
- Waitlist backfill the moment a cancellation lands
- Change a rule once; it applies on the next call
TriageInsights · management view
The whole network, one view.
Aggregated, executive-level reporting across your entire footprint, with drill-down into any single centre: booking volume, conversion, no-shows and modality utilisation. Board-ready and exportable.
- Group rollup across 1–500+ sites, or one site on its own
- Every call, chat, booking and escalation categorised and searchable
- Peak-hour and channel analysis you can build a roster from
- Role-based access, management sees the network, staff see their site
TriageAds · quoted separately
You paid for the click. Did it become a scan?
A separate service on separate fees. Connects Google, Microsoft and Meta spend to the enquiries it generated and follows each one through booking and attendance, so cost per completed scan is reported per campaign, modality and site. Outcomes go back to the platforms as conversion signals, and budget recommendations follow unfilled capacity. Your accounts and agency stay as they are.
- Phone, chat and form enquiries attributed, not only web forms
- Cost per completed scan as a reporting metric, beside bookings and no-shows in TriageInsights
- Recommends where budget should move; changes your accounts only where you authorise it
- No spend passes through Triagents, and it is not billed per scan
Every agent above runs on your booking rules, your sites and the RIS you already use.
What patients touch.
What runs underneath.
The front end is what the patient reaches, Voice and Chat. The back end is what your team runs: Workflow for the rules, the follow-up and the operators' working views, Insights for the executive numbers. Management and staff share one platform, each seeing what their access level allows. Same configuration, same audit trail, every site.
The screens below are illustrative. The figures on them are sample data, not measured customer results; what you see in your own deployment depends on your call mix and configured workflows.
The voice surface, what the patient hears when they pick up the phone, or tap "Talk to us" on the clinic website.
The operator surface: every call and chat, categorised in real time, with full transcript, booking outcome and routing attribution. Illustrative, with sample figures.
We can run both surfaces on your own scenarios, the one patients hear and the one your team works in.
One website. Three ways to connect.
The same triage intelligence sits behind every route in. The patient picks the one that suits them; nobody has to repeat themselves because they picked wrong.
- Services
- Locations
- Referrers
Imaging when you need it, not when we can fit you in.
X-ray, CT, MRI and ultrasound. Bring your referral, or upload it and we will do the rest.
They want to talk
A tap dials, and the agent answers before the second ring. Nobody is told their call is important to us.
They want to type
The booking happens on the page they are already on, the most common path after hours, when a form would only promise a callback.
They want to be online
They upload the referral and fill in a form at their own pace, no call, no chat, no account. If they get stuck, chat or a call is one tap away and everything entered goes with them, and any of the three doors can hand to a person with the context attached.
The whole network, one view.
Every call, chat, booking and dollar saved, aggregated across all five sites and drillable to a single centre. Live AI activity, channel and outcome breakdowns, and board-ready reporting, built for the people running the group.
- 💬 ResolvedAUTOChat Appointment Query via Web Chat Northgate ImagingWeb Chat 4 days ago
- 💬 Escalated to HumanChat service_enquiry via Web Chat Northgate ImagingWeb Chat 4 days ago
- ☎ Booking Link SentAUTOCall Appointment Booking Riverside RadiologyPhone 4 days ago
- ☎ ResolvedAUTOCall Appointment Booking Lakeside Medical ImagingPhone 4 days ago
- ☎ ResolvedAUTOCall referral_query Northgate ImagingPhone 4 days ago
Chat begins on the web.
Ends as a phone call when it needs to.
Put the same three routes on your own site and see which one books, and which one loses people.
"Every network triages its patients. Almost none triage their calls, calendars, and capacity."
Position paper · Triagents 2026
Bring one week of call and referral volume. We will show you where it stalls.
How it runs
Every channel. One administrative layer.
Three pathways, one set of rules. Whichever route a patient takes, the outcome lands in the same place and reconciles in the same report.
Inbound call
The highest-volume route, and the one that leaks most without cover.
- Answered Within two rings, any hour, however many at once
- Identified Booking, information, referral or emergency
- Booked Into your schedule with prep and duration applied
- Confirmed SMS before the call ends
Website visit
Where after-hours demand arrives, and where a contact form loses it.
- Greeted On the page, no app and no login
- Answered From your own knowledge base
- Booked or bridged Completed in chat, or handed to a live call
- Logged Same audit trail as a phone call
Outbound follow-up
Revenue already earned, and most often left on the table.
- Detected No-show, unbooked referral or cancellation
- Contacted Outside your quiet hours, within your contact limits
- Rebooked Or the slot backfilled from the waitlist
- Reported Recovered value attributed per site
Pick the pathway that leaks most in your network and we will walk it end to end with you.
What the platform
commits to.
These aren't averages from one customer, they're the design commitments the platform is engineered against, and they hold at every centre. Resolution rates and booking outcomes are different: they depend on your call mix and configured workflows, so we measure them against your own baseline rather than publish a universal figure.
These are contracted commitments, not averages. We will take you through the SLA line by line.
Everything a network needs.
Nothing it doesn't.
Purpose-built for healthcare administration: not a generic IVR with a friendly voice.
Concurrent calls, at scale
Add lines on demand so callers are answered within two rings even at peak, 24/7/365. No busy tones, no missed revenue.
Digital intake that keeps moving
Books, reschedules, and captures referrals without the patient leaving your site: including the after-hours demand a contact form loses.
Automated follow-up
No-shows rebooked, referrals chased, waitlists backfilled, revenue recovered without adding headcount.
Custom administrative routing
Each request sent to the right queue, site, or person by your rules: referring doctors and priority referrals first.
Group + site analytics
The whole network aggregated, any single centre on demand, volumes, conversion, no-shows, modality utilisation.
Configured per centre, governed by role
Every rule, roster, and integration set at site level; management and staff each see what their access level allows.
Works with your stack
Connects to your website, EHR/PMS, and RIS. No rip-and-replace, nothing rebuilt.
Enterprise-grade infrastructure
Redundant dual-server architecture, carrier-grade telephony, 99.5% uptime SLA.
Tell us which of these you already run and we will only demonstrate the gap.
Priced for your
network, not a seat.
Every network is different, call volume, number of centres, agent mix. We quote one number that covers the group, after a scoping call. No per-seat surprises.
Built around three variables.
We look at your clinic count, monthly call volume, and how the core offering should be configured for you. You get a single per-clinic price that scales with the group. No hidden fees. No surprise overage. Twelve-month minimum, which includes the 90-day pilot.
- 01 Number of centres A single site, a multi-centre group, or an enterprise network of 1–500+.
- 02 Call & chat volume Monthly inbound load across the group determines infrastructure tier.
- 03 Configured scope Voice, chat, forms, workflow and insights come together. Which outbound features, booking mode and connectors are enabled is set to what the network actually needs. TriageAds is quoted separately.
30 minutes.
One number.
Tell us your call volume and centre count. We'll come back with a per-centre price, an onboarding timeline, and a pilot you can measure in 90 days.
- Per-centre transparent pricing
- Onboarding included
- 90-day pilot inside a twelve-month minimum · exit at the end of the pilot
Enterprise-grade,
by design.
Built with the seriousness a medical platform demands. Reliability, privacy, and a complete audit trail aren't features, they're the floor.
Administrative, never clinical
Booking, intake, FAQs, and routing only. The platform does not diagnose, assess symptoms, or make clinical decisions. By design.
Built to stay up
Redundant dual-server architecture, carrier-grade telephony, 99.5% uptime SLA, real-time human transfer with full context.
Secure and audited end to end
Built for healthcare privacy requirements. Every call, booking, and outbound action logged with a full audit trail.
Privacy, audit and compliance questions get answered in the first thirty minutes, not on the fourth call.
Questions clinic directors
ask first.
Does Triagents make any clinical decisions?+
How does TriageAds know an ad produced a scan?+
What does TriageForms do?+
Does Triagents monitor our website as well?+
How does follow-up work?+
How do group and site-level analytics work?+
How long does onboarding take?+
Can behaviour be customised per centre?+
What integrations are supported?+
How does this compare to a generic IVR or offshore call centre?+
The questions specific to your network are quicker to answer with your own numbers in front of us.
From the blog
What we are learning, written down.
- What can AI agents actually do in radiology?Not AI reading scans. What an AI agent actually does across reception, booking, referrals, capacity and follow-up, and what it must never touch.
- We called 100 radiology practices after hours. Here is what answered.Original research: the same 100 radiology practices, rung on Sunday evening. Not one reached a person, and eleven were answered by an AI agent.
- We called 100 radiology practices. Here is what we found.Original research: we rang 100 Australian radiology practices and timed every call. Eight reached a person straight away; the median wait was 90 seconds.
Book a radiology network assessment.
We'll map it to your network.
30 minutes with a solutions engineer. We model your call volume, centre count, and integrations, then show the AI agents running on your own scenarios, and answer everything compliance- and security-related upfront.