— Resources · ROI calculator

What would Triagents
save your practice?

Enter your call volumes and we'll estimate the front-desk staffing your phones consume, what that costs a year, and what the same coverage costs with Triagents — a fraction of the staffing bill, answering 24/7.

Indicative estimate · Exact pricing is tailored per site

— Your call volumes
How do you count calls?

≈ 76 calls per staff member per day at this talk time

Referring doctors must reach a person — Triagents answers 24/7 and warm-transfers them, so the model keeps receptionists for these calls.

Calls that land when the desk is closed — today they hit voicemail. Default of 4% is measured from a full month of live Triagents phone data.

Blended radiology average across modalities, X-ray to MRI — adjust to your billing mix

In any Australian capital city, medical receptionists typically earn $60,000–$75,000 a year

What one receptionist really costs
Base salary
$67,500
Superannuation (12%)
$8,100
Annual & sick-leave cover (9%) Four weeks annual leave plus ten days personal leave — the phones keep ringing while they're away, so someone else has to fill the seat.
$6,075
Workers comp & on-costs (2%)
$1,350
Management & overhead (10%) Recruitment, training, rostering and supervision — someone has to run the desk, not just sit at it.
$6,750
Fully-loaded cost per year
$89,775
Receptionists your call volume needs
4
Retained for referrer calls (12%)
1
Replaced by Triagents
3
Total staffing cost per year
$359,100

Not counted above: office space and a desk, a workstation, phone and IT support, software licences, payroll admin, and the cost of re-hiring and re-training when someone leaves. The true cost of a staffed desk runs higher still — this comparison is deliberately conservative.

Staffing model: 7.6-hour day, ~75% of it available for phones, plus one minute of wrap-up per call. Leave cover reflects casual backfill for four weeks annual leave, ten days personal leave and public holidays.

Estimated monthly savings
A$20,231
with Triagents at A$2,213/month · 1 receptionist retained for referrer calls · 24/7 coverage
Triagents investment
A$2,213
per month
Saved per year
A$242,770
Break-even
12
extra booked appointments a month
Annual cost comparison: front-desk staffing versus Triagents
CoverageAnnual costAvailability
Today: 4 front-desk staff A$359,100 Business hours
With Triagents: 1 receptionist + AI A$116,330 24/7 · referrer calls warm-transferred during business hours
You keep A$242,770 a year
After-hours booking revenue — forecast
A$20,800 / month

≈220 after-hours calls a month — in live Triagents data, nearly half (47.2%) want to book; the rest are results enquiries, appointment changes and general questions. None are handled while the desk is dark. At A$200 per appointment, that's revenue walking past a closed desk.

Beyond the savings
  • Answered in two rings, 24/7Nights, weekends and public holidays included.
  • Unlimited concurrent callsThe Monday 8am surge is answered all at once — not queued one receptionist at a time.
  • Lost calls become bookingsThe average imaging centre loses ~18% of inbound calls to engaged tones and voicemail. Not anymore.
  • Referrer calls routed rightIdentified instantly and warm-transferred to reception or the on-call radiologist — by your rules, with full context.
  • Front desk freed for patientsNo more juggling the phone and the counter — full attention on the person standing there.
  • Emergency-awareEmergency vocabulary triggers your practice's escalation playbook immediately.
  • Modality-aware bookingMRI, CT, ultrasound — contrast, prep and referral rules modelled per machine and per site.
  • SMS confirmations with prepEvery booking confirmed by SMS with modality-specific prep instructions.
  • Books from your website tooThe same triage brain answers web chat, not just the phone.
  • No-shows recoveredOutbound follow-up rebooks no-shows and chases unbooked referrals.
  • No coverage gapsNo sick days, no leave, no re-hiring when someone moves on.
  • Higher patient satisfactionNo hold music, no callbacks, no repeating the story — every caller gets an instant, unhurried answer.
Get an exact quote How pricing works

Indicative only. Actual pricing is quoted per site from call volume, agent mix and integrations — the number above is the honest ballpark, not a contract.

— Get started

Book an enterprise assessment.
We'll map it to your network.

30 minutes with a solutions engineer. We model your call volume, centre count, and integrations, then show the AI agents running on your own scenarios — and answer everything compliance- and security-related upfront.

Book an Enterprise Assessment See TriageVoice in Action