Empty slots filled.
Referrals never dropped.
The follow-up your front desk never gets to — rebooking no-shows, chasing unbooked referrals, sending reminders, and backfilling cancelled slots from the waitlist. Governed by the same per-site rules, logged to the same audit trail.
- ↻No-show · MRI kneeNorthgate · rebooked Thu 9:15Rebooked
- →Unbooked referralRiverside · 2nd attemptContacting
- ✦Cancelled slotLakeside · waitlist filledFilled
- ·Prep reminderNorthgate · CT abdomenQueued
The revenue you lose is the work no one had time to do.
Inbound gets answered because the phone is ringing. Outbound doesn't — the no-show that needs rebooking, the referral sitting unactioned, the cancelled MRI slot nobody filled. It's not that the front desk won't; it's that there's never a quiet hour to. So it slips, and every slip is a scan that didn't happen.
TriageWorkflow runs that follow-up continuously, in the background, on your rules — turning the work that used to fall through into bookings on the schedule.
Follow-up that
never runs out of time.
No-show recovery
Every missed appointment is contacted automatically and offered the next suitable slot — the rebooking call your front desk never has time to make.
Referral chasing
Unbooked referrals are followed up until they convert or close, so a faxed request doesn't quietly become lost revenue.
Prep & appointment reminders
Timed SMS or voice reminders with prep instructions — fewer arrivals turned away for the wrong prep, fewer no-shows in the first place.
Waitlist backfill
When a slot is cancelled, the waitlist is worked in order and the gap is filled before it becomes an idle scanner hour.
Rule-governed outreach
Every outbound action runs on the same per-site rules as voice and chat — contact windows, frequency caps, opt-outs, and escalation all honoured.
Full audit trail
Who was contacted, when, on which channel, and what they said — every action logged and attributable, to the same trail as the rest of the platform.
Book an enterprise assessment.
We'll map it to your network.
30 minutes with a solutions engineer. We model your call volume, centre count, and integrations, then show the AI agents running on your own scenarios — and answer everything compliance- and security-related upfront.