The full triage layer.
Configured for your practice.
Voice, chat, and workflow agents — sold as one platform, configured per clinic. Underneath: live data, custom escalation rules, and integration into the systems you already run.
Five things, configured for your practice.
Triagents isn't a feature list — it's a triage layer. The five sections below are the surfaces where the layer actually shows up in your operations. Each one is configurable per clinic and tunable per specialty.
Voice — inbound, outbound, web.
Pick up every call within two rings. Recognise intent on the first exchange. Escalate emergencies in 1–2 seconds. Web voice for patients who already on your site. Outbound where it matters — confirmations, recall reminders, no-show recovery.
- Australian local numbers per clinic location
- Inbound + outbound + web voice from one config
- Per-clinic emergency vocabulary and escalation rules
- Real-time human transfer with full context handed across
Embedded chat for every patient.
A drop-in widget on the clinic website that books, cancels, reschedules and answers FAQs from your knowledge base. No app, no login, no friction. Same triage brain as voice — patients can switch channels mid-conversation without losing context.
- One-script install on any clinic website
- Books / cancels / reschedules autonomously
- After-hours capture: bookings keep flowing when the clinic closes
- Live handoff to reception when the patient asks
The dashboard your operators actually want.
TriageFlow is the per-clinic AI configuration surface. Set the rules, see the conversations, export the reports, audit the changes. Built quietly enough to disappear behind the work — but precise enough that nothing slips.
- Per-clinic AI behaviour configuration
- Custom escalation rules by intent, referrer, time of day
- Radiologist rostering & attendance (v1.01)
- Audit log of every change, every conversation
Real-time visibility, not weekly reports.
Calls, chats, bookings, escalations — counted, categorised, attributed, surfaced live. Drill from a KPI to the underlying transcript in one click. Group-level rollups for owners; per-clinic detail for managers; export anywhere your BI lives.
- Live KPIs: answer rate, AI resolution, time saved, ROI
- Drill-down from number → conversation → transcript
- Group rollups + per-clinic detail in one dashboard
- CSV / API export for your existing BI stack
Plays nicely with your stack.
Bookings land in your PMS. Patient context flows back from your CRM. We integrate with the systems Australian medical practices already run — and where a custom integration is needed, we scope it inside Plan C.
- Best Practice · Medical Director · Genie
- Most radiology RIS platforms
- Generic CRM via webhooks (HubSpot, Salesforce, Pipedrive)
- Custom integrations available on Plan C
The same platform.
Different playbooks.
Solutions above are universal — these audience pages are where we document the specific playbook, terminology, and integrations for the practices we serve today.
— Primary specialty
Radiology & imaging
Our home turf — modality-aware booking, referring-GP escalation, specialist rostering.
Read more →
— Enterprise rollout
Multi-clinic groups
Staged 4–6 week rollout, per-clinic configuration, group-level analytics, centralised compliance.
Read more →
— Adjacent specialties
Specialist practices
GP, dental, allied health, surgical, mental health, telehealth — each tuned per specialty.
Read more →
Book an enterprise assessment.
We'll map it to your network.
30 minutes with a solutions engineer. We model your call volume, centre count, and integrations, then show the AI agents running on your own scenarios — and answer everything compliance- and security-related upfront.