· Company · Triagents Team
Why radiology first?
Imaging is the most operationally complex specialty we could have chosen. That's exactly why we chose it.
People ask us why we started in radiology. The short answer: it’s where the operational complexity is highest, and where the wins are most measurable.
The complexity
Radiology and imaging is multi-modal (MRI, CT, ultrasound, X-ray, nuclear medicine, mammography), multi-location (most clinics run 3+ sites), and multi-radiologist (specialist rostering by modality, by site, by time of day). Each modality has its own prep instructions, its own funding rules, its own urgency triage. Each referring GP has their own escalation policy.
A booking on the wrong machine wastes a $1.5M-asset’s slot and frustrates a patient. A misrouted referring-GP call leaves a radiologist offline when a registrar needs them. A missed urgent imaging request is, in the worst case, a clinical safety event.
If you can do triage well for radiology, the playbook transfers to almost anything.
The measurability
Radiology operations are quantifiable in a way that many specialties aren’t. Calls per day, modality utilisation, escalation rates, average answer time, no-show rate — these are tracked already. When we deploy Triagents, the lift is visible in the next operating report.
That measurability matters. It means we know — within 30 days — whether the platform is working for a given group. It means our customers can defend the spend to their board with numbers, not narrative.
The expansion path
From radiology, the natural adjacent specialties are surgical practices (similar referrer dynamics), allied health (similar booking complexity), and multi-site GP groups (similar operational scale). We’re already in conversation with each.
But radiology is where we go deepest — and where we’ll stay deepest.