What we learn keeping
radiology moving.
Research on where patient demand actually goes, product updates, and engineering notes from the team building the patient operations layer for radiology networks.
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What can AI agents actually do in radiology?
Not AI reading scans. What an AI agent actually does across reception, booking, referrals, capacity and follow-up, and what it must never touch.
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We called 100 radiology practices after hours. Here is what answered.
Original research: the same 100 radiology practices, rung on Sunday evening. Not one reached a person, and eleven were answered by an AI agent.
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We called 100 radiology practices. Here is what we found.
Original research: we rang 100 Australian radiology practices and timed every call. Eight reached a person straight away; the median wait was 90 seconds.
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Google Ads for radiology: how to turn clicks into booked scans
Buying the click is the easy part. How radiology networks should measure Google Ads through to bookings, attendance and capacity, with a calculator.
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AI agents for healthcare
Three channels, one boundary. What AI agents for healthcare actually handle, where they must hand a patient to a person, and how to evaluate one.
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Google is not sending patients to your website
653 radiology keywords, 404,500 Australian searches a month. Nearly 30% are 'near me', which Google answers with a map and a call button, not your site.
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The real cost of your radiology front desk
Imaging centres lose around 18% of inbound calls to voicemail. What reception actually costs, and why replacing the front desk is the wrong target.
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Inside modality-aware booking
Why a generic 'book an appointment' agent can't run a radiology front desk, modality rules, prep, contrast and referral checks, and what we built instead.
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Sovereignty by design: hosting and the Privacy Act
Patient data does not leave the country it was collected in. Here's how the platform enforces that, by infrastructure, not by promise.
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How Triagents handles emergencies
One response to every emergency call, at every site: hang up and call the emergency number for the clinic's country. Why that is fixed rather than configured.
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TriageWorkflow v1.01: radiologist rostering
Specialist on-call schedules now drive what TriageVoice and TriageChat say is available, in real time, across every clinic in the group.
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Introducing TriageChat
The embedded chat widget for every patient who'd rather type than call: booking, cancelling, rescheduling and FAQs. Same triage intelligence, different door.
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Introducing TriageVoice
The voice agent that answers every inbound call in two rings, on phone and on web, with emergency callers sent straight to 000 and SMS confirmation sent.
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Why radiology first?
Imaging is the most operationally complex specialty we could have chosen, modality rules, referrals, prep, rostering. That's exactly why we chose it.
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Hello, Triagents
Why we're building a triage layer for modern healthcare: starting in radiology, expanding from there. A Melbourne team, sovereign hosting, one platform.
Most of what we write about here started as a problem in somebody's clinic. We can look at yours.