Resources · ROI calculator

What would Triagents
release in your practice?

Enter your call volumes and we'll estimate the front-desk capacity your phones consume, what that capacity costs a year, and how much of it Triagents absorbs while answering 24/7. Pricing is by quotation: add the fee quoted to you and the page works out the net position.

Indicative estimate · Pricing by quotation · Your inputs, your baseline

Your call volumes
How do you count calls?

≈ 76 calls per staff member per day at this talk time

Referring doctors must reach a person. Triagents answers 24/7 and warm-transfers them, so the model keeps receptionists for these calls. The 12% default is a placeholder; replace it with your own figure.

Complex, sensitive or distressed callers are handed to reception with context. Enter the share you expect at your desk; we supply no default. The model always keeps at least one receptionist, because some calls need a person in every deployment.

In any Australian capital city, medical receptionists typically earn $60,000–$75,000 a year

What one receptionist really costs
Base salary
$67,500
Superannuation (12%)
$8,100
Annual & sick-leave cover (9%) Four weeks annual leave plus ten days personal leave, the phones keep ringing while they're away, so someone else has to fill the seat.
$6,075
Workers comp & on-costs (2%)
$1,350
Management & overhead (10%) Recruitment, training, rostering and supervision, someone has to run the desk, not just sit at it.
$6,750
Fully-loaded cost per year
$89,775
Receptionists your call volume needs
4
Retained for calls that need a person (12%)
1
Phone workload absorbed by Triagents
3
Total staffing cost per year
$359,100

Not counted above: office space and a desk, a workstation, phone and IT support, software licences, payroll admin, and the cost of re-hiring and re-training when someone leaves. The true cost of a staffed desk runs higher still, this comparison is deliberately conservative.

Staffing model: 7.6-hour day, ~75% of it available for phones, plus one minute of wrap-up per call. Leave cover reflects casual backfill for four weeks annual leave, ten days personal leave and public holidays.

Your quotation (optional)

Pricing is by quotation and depends on sites, volume and configured scope, so this page does not estimate it. Enter the figure from your quotation to see net savings, the cost comparison and break-even. Without it, those panels stay empty rather than guess.

After-hours demand

Calls that land when the desk is closed, today they hit voicemail. Default of 4% is measured from a full month of live Triagents phone data.

Intent is not a booking. We measured that 47.2% of after-hours calls carry booking intent; how many of those become bookings depends on your availability and rules. Enter your own conversion rate. We supply no default.

Your practice system reports this. A booking is not revenue until the patient turns up.

Blended radiology average across modalities, X-ray to MRI, adjust to your billing mix

Your referral base (optional)

Referrers who sent you at least one study last month. Your practice system reports this. We supply no default, because we have not measured yours.

From the same report. Use the median rather than the mean if a few large referrers skew it.

Your estimate, not ours. It starts at zero and stays there until you change it. Referral share moves for clinical, geographic and turnaround reasons as well as reachability, so nothing here predicts it will move.

Reception capacity released
3 FTE
≈ 376 hours of phone handling a month absorbed by Triagents · 1 receptionist retained for calls that need a person · 24/7 coverage
Staffing cost of that capacity
A$22,444
per month, fully loaded. Cash is avoided only if the roster is reduced by that much; otherwise it is time redeployed to the patients at the counter.
Your quoted Triagents fee
–
Enter the fee from your quotation, or get a quotation.
Net staffing saving, if the roster is reduced
–
Needs your quoted fee.
Break-even
–
Needs your quoted fee.
Annual cost comparison: front-desk staffing versus Triagents
CoverageAnnual costAvailability
Today: 4 front-desk staff A$359,100 Business hours
With Triagents: 1 receptionist + AI A$89,775 + your quoted fee 24/7 · calls that need a person warm-transferred during business hours
Difference Enter your quoted fee to see the net figure
After-hours demand, step by step
– / month
After-hours calls a month
220
Carrying booking intent (measured 47.2%)
104
Bookings, at your conversion rate
–
Attended, at your attendance rate
–

≈220 after-hours calls a month land while the desk is dark. In live Triagents data, 47.2% of after-hours calls carry booking intent; the rest are results enquiries, appointment changes and general questions. Enter your booking conversion and attendance rates to value the intent. We do not fill them in for you.

Additional referrals at the uplift you enter, forecast
– / month
Your referral base
–
Additional studies at the uplift you entered
–
Attended appointments a month that cover your quoted fee
–

Enter your referrer count and studies per referrer to model this. We do not fill these in for you.

How this is worked out. The premise is that a practice which answers reliably keeps more of its referrers, but the size of that effect is yours to estimate, not ours to assert. The uplift percentage is yours, not ours. We publish no default, because nothing we have measured links answering performance to referral volume, and a figure we invented here would set the scale of everything in this panel. Additional studies are your referral base multiplied by the uplift you entered, valued at your average revenue per attended appointment. This forecast is not added to the capacity figures above or to the after-hours figure, because a saving we have modelled and a forecast you have parameterised are different things and should be read separately.

Beyond the numbers
  • Answered in two rings, 24/7Nights, weekends and public holidays included.
  • Line capacity that matches your peakProvisioned at double your current lines, or as many as you need, so the Monday 8am surge is answered at once rather than queued one receptionist at a time.
  • Lost calls answeredThe average imaging centre loses ~18% of inbound calls to engaged tones and voicemail. Each one is answered; what it becomes depends on your rules and availability.
  • Referrer calls routed rightIdentified instantly and warm-transferred to reception or the on-call radiologist, by your rules, with full context.
  • Front desk freed for patientsNo more juggling the phone and the counter, full attention on the person standing there.
  • Emergency-awareEmergency vocabulary is recognised on the first exchange and the caller is told to hang up and call 000.
  • Modality-aware bookingMRI, CT, ultrasound, contrast, prep and referral rules modelled per machine and per site.
  • SMS confirmations with prepEvery booking confirmed by SMS with modality-specific prep instructions.
  • Books from your website tooThe same triage brain answers web chat, not just the phone.
  • No-shows recoveredWhere enabled in your configuration, outbound follow-up rebooks no-shows and chases unbooked referrals.
  • No coverage gapsNo sick days, no leave, no re-hiring when someone moves on.
  • Results vary by clinicResolution and booking outcomes depend on your existing operations, call mix and configured workflows, which is why this page models against your own inputs.
Get a quotation How pricing works

Indicative only. Triagents is priced by quotation from your site count, call and chat volume and configured scope; this page does not estimate the fee. Every figure above is built from your inputs and the staffing model stated beside them.

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