TriageWorkflow v1.01: radiologist rostering
Specialist on-call schedules now drive what TriageVoice and TriageChat say is available, in real time, across every clinic in the group.
The first follow-on release after TriageWorkflow’s GA: radiologist rostering and attendance, wired directly into what TriageVoice and TriageChat say is available.
The problem we heard
In our first pilot group, the most frequent operational complaint wasn’t about the AI, it was about scheduling. The roster lived in three places: a wall whiteboard, a Google Sheet, and a memory. When a radiologist swapped a shift, the AI didn’t know. When a modality went offline for service, the AI didn’t know. When the on-call rotated, the AI didn’t know.
The result was a small number of bookings that the AI confirmed but reception had to call back to cancel. Not many. But each one was a small dent in trust.
What v1.01 adds
A first-class roster in TriageWorkflow. Radiologists, modalities, sites, time-windows. Live edits. A simple weekly cadence that the practice manager already keeps anyway, with a clean export when the practice management system needs to consume it.
The agents, Voice and Chat, read from the roster in real time. When they say “the earliest slot for cervical-spine MRI is Tuesday 10:30AM”, that’s now grounded in who’s actually working, on which machine, in which location, the same rules that drive modality-aware booking.
What it doesn’t replace
Your existing PMS rostering. We’re not trying to be the source of truth, we’re trying to be a fast, agent-facing read-through to a source of truth you already maintain. v1.01 ships with Best Practice and Genie integrations; Medical Director is in the next sprint.
What’s next
Modality attendance and equipment service status, same model, applied to machines instead of clinicians. Q3 2026.
A callback to cancel undoes the booking you won
Every slot confirmed and then withdrawn costs more goodwill than the booking was worth. Talk to us about grounding what your website and phone promise in the roster you actually run, so the patient experience holds up after the confirmation.