The full patient operations layer.
Configured for your practice.
Voice, chat, forms, workflow and reporting, offered together as one core offering and configured per clinic, with TriageAds available as a separate service. Underneath: live data, custom escalation rules, and integration into the systems you already run.
Six products, configured for your practice.
Triagents isn't a feature list, it's a patient operations layer. The six sections below are the products where the layer actually shows up in your operations: five offered together as the core offering, plus TriageAds as a separate service. Each one is configurable per clinic and tunable per specialty. Integrations run underneath all six and are described after them.
Advertising measured on scans, not clicks.
Google, Microsoft and Meta can only optimise on what they can see: clicks, calls, form fills. TriageAds follows each one through to the booking and the attendance, reports cost per completed scan, writes the outcomes back as conversion signals, and recommends where budget should move based on which modalities have slots open. It makes those changes in your accounts only where you authorise it; otherwise your agency acts on the recommendation. TriageAds is a separate service, quoted separately from the core offering, and is not billed per scan.
- Cost per completed scan, per campaign and per site, as a reporting metric
- Phone enquiries attributed, not just web forms
- Budget recommendations from unfilled capacity, applied only with your authorisation
- Reported beside bookings and no-shows in TriageInsights
Voice, inbound, outbound, web.
Pick up every call within two rings. Recognise intent on the first exchange. Send emergency callers to 000 in 1–2 seconds. Web voice for patients who are already on your site. Outbound where it matters, confirmations, recall reminders, no-show recovery.
- Australian local numbers per clinic location
- Inbound + outbound + web voice from one config
- Per-clinic escalation rules, and one fixed emergency response
- Real-time human transfer with full context handed across
Embedded chat for every patient.
A drop-in widget on the clinic website that books, cancels, reschedules and answers FAQs from your knowledge base. No app, no login. Same triage brain as voice, patients can switch channels mid-conversation without losing context.
- One-script install on any clinic website
- Books, cancels and reschedules unassisted
- After-hours capture: bookings keep flowing when the clinic closes
- Live handoff to reception when the patient asks
Referrals become bookings, not paperwork.
TriageForms turns uploads, photos and structured questionnaires into actionable intake. Referrer, modality and body region are extracted and checked against your rules, and anything unreadable goes to a person rather than being guessed at.
- Photo or PDF upload from the patient's phone, no account needed
- Referrer, modality and body region extracted and validated
- Low-confidence reads land in a staff queue with the original attached
- Unfinished forms trigger an AI callback or a reception follow-up, as configured
The operational views your operators actually want.
TriageWorkflow is the per-clinic AI configuration surface and the operators' working view: set the rules, see the conversations as they happen, audit the changes. It then runs those same rules as outbound work, chasing the referrals, no-shows and cancelled slots nobody has a quiet hour for. Executive reporting across the network sits in TriageInsights.
- Per-clinic AI behaviour configuration
- Custom escalation rules by intent, referrer, time of day
- Radiologist rostering & attendance (v1.01)
- Audit log of every change, every conversation
Real-time visibility, not weekly reports.
TriageInsights is the executive view: calls, chats, bookings, escalations, counted, categorised, attributed, surfaced live across the whole network. Drill from a KPI to the underlying transcript in one click. Group-level rollups for owners; per-clinic detail for managers; export anywhere your BI lives.
- Live KPIs: answer rate, AI resolution, time saved, ROI
- Drill-down from number → conversation → transcript
- Group rollups + per-clinic detail in one dashboard
- CSV / API export for your existing BI stack
A capability underneath all six.
Bookings land in the mode your site runs: TriageWorkflow's own booking system, directly in your RIS where a supported write integration is enabled, or as a booking request for reception to complete. Standard connectors and bespoke integration work are different things, and the ones included in your deployment are written into the quotation.
- Standard connectors: Best Practice, Medical Director, Genie
- Major RIS platforms, subject to the version and write path at your site
- CRM by webhook: HubSpot, Salesforce, Pipedrive
- Bespoke integration work scoped and itemised in the quotation
The same platform.
Different playbooks.
Solutions above are universal, these audience pages are where we document the specific playbook, terminology, and integrations for the practices we serve today.
Primary specialty
Radiology & imaging
Our home turf, modality-aware booking, referring-GP escalation, specialist rostering.
Read more →
Enterprise rollout
Multi-clinic groups
One to three week rollout, per-clinic configuration, group-level analytics, centralised compliance.
Read more →
Adjacent specialties
Specialist practices
GP, dental, allied health, surgical, mental health, telehealth, each tuned per specialty.
Read more →
From the blog
What we are learning, written down.
- What can AI agents actually do in radiology?Not AI reading scans. What an AI agent actually does across reception, booking, referrals, capacity and follow-up, and what it must never touch.
- We called 100 radiology practices after hours. Here is what answered.Original research: the same 100 radiology practices, rung on Sunday evening. Not one reached a person, and eleven were answered by an AI agent.
- We called 100 radiology practices. Here is what we found.Original research: we rang 100 Australian radiology practices and timed every call. Eight reached a person straight away; the median wait was 90 seconds.
Book a radiology network assessment.
We'll map it to your network.
30 minutes with a solutions engineer. We model your call volume, centre count, and integrations, then show the AI agents running on your own scenarios, and answer everything compliance- and security-related upfront.