Pricing

Priced for your network.
Not a category.

One core offering covers voice, chat, forms, workflow and reporting, configured to your requirements and quoted per site after a 30-minute scoping call. TriageAds is a separate service with separate fees. No list-price anchoring, no surprise overage.

One quotation · 90-day pilot · twelve-month minimum from pilot start

How the quotation is built

Three variables.
One honest number.

01

Number of sites

Single site, multi-site group, or enterprise network. Per-site price drops as the group grows.

02

Call & chat volume

Monthly inbound load determines infrastructure tier. We size for peak, not average.

03

Configured scope

Which outbound features are switched on, which booking mode you run, which standard connectors are enabled and any bespoke integration work. All of it is written into the quotation.

What you buy

One core offering.
TriageAds quoted separately.

The five core products are offered together and configured to your requirements. You do not choose which to deploy; you choose how each behaves. TriageAds is a separate service on separate fees.

Core offering

Five products, one quotation

  • TriageVoiceAnswers and progresses patient calls 24/7, on the phone and on the website.
  • TriageChatMoves website enquiries towards a booking or the appropriate next step.
  • TriageFormsTurns referrals and patient information into structured, actionable intake.
  • TriageWorkflowApplies each site's rules, runs the outbound follow-up and gives operators their working views.
  • TriageInsightsExecutive reporting across the network, with drill-down to any single centre.
Get a quotation
Separate service · separate fees

TriageAds

Connects Google, Microsoft and Meta spend to bookings and attendance, and reports cost per completed scan per campaign, modality and site, writes conversion signals back and recommends budget changes, applying them only where you authorise it. Your accounts and agency stay as they are; no spend passes through Triagents.

Quoted on its own, alongside or after the core offering. Cost per completed scan is a reporting metric, not a billing basis.

About TriageAds →
Always included

The floor: not the ceiling.

Every core-offering quotation includes the following. None of these are upsells.

  • ✓ Local phone number per site, or bring your own numbers
  • ✓ Hosting in the country where the clinic operates
  • ✓ Configurable escalation rules per site
  • ✓ One fixed emergency response at every site
  • ✓ Operational views in TriageWorkflow and executive reporting in TriageInsights
  • ✓ SMS booking confirmations
  • ✓ Audit log of every conversation
  • ✓ Quarterly review and update of your radiology booking rules
  • ✓ Onboarding led by an implementation engineer
Configured to your requirements

Outbound work, itemised.

These are four different jobs, and your quotation states which are enabled in your configuration, on which channels and inside which contact windows.

Confirmations and reminders

SMS confirmation on booking, preparation instructions and appointment reminders.

No-show recovery

Missed appointments contacted and offered the next suitable slot.

Referral follow-up

Referrals that have not become bookings chased until they convert or close.

Waitlist backfill

Cancelled slots offered to patients on the waitlist.

Service commitments

What applies everywhere.
What is agreed for you.

Some commitments hold at every site in every configuration. Others depend on your call mix and the workflows you configure, so they are agreed for the deployment and written into the quotation rather than published as universal figures.

Every deployment

  • 99.5% uptime SLA
  • One fixed emergency response at every site: the caller is told to hang up and call the emergency number for the clinic's country (000 in Australia)
  • Administrative only. No clinical decisions, at any site, in any configuration
  • Data hosted in the country where the clinic operates

Agreed for your deployment

  • Resolution and escalation commitments, set against your call mix
  • Which outbound features are enabled, and their contact windows
  • Booking mode and system of record, including any RIS synchronisation
  • Standard connectors enabled, and any bespoke integration work
Pricing FAQ

What people ask first.

What is included in the core offering?+
TriageVoice, TriageChat, TriageForms, TriageWorkflow and TriageInsights, offered together. The features inside them are configured to your requirements: which outbound work runs, which booking mode you use, which connectors are enabled. The quotation describes the features and services in your agreed scope. TriageAds is a separate service with separate fees.
What decides the quotation?+
Three things. How many sites you run, because a single centre and a twenty-site group are different pieces of infrastructure. Your inbound call and chat load, which we size against your peak rather than your average. And the configured scope: the outbound features switched on, the booking mode, and the integration work included. The scoping call works through those three and comes back with a quotation you can plan against.
How do the pilot and the twelve-month minimum fit together?+
The agreement carries a twelve-month minimum, and the pilot is part of it. The 90-day pilot can start when the agreement is signed, and the twelve-month minimum runs from the day the pilot actually starts. At the end of the pilot you may exit. If you continue, the same twelve-month term keeps running; a fresh term does not start.
Is TriageAds included?+
No. TriageAds is quoted separately from the core offering. Your accounts, your budgets and your agency stay as they are. It reads the spend from Google, Microsoft and Meta, matches it to the enquiries that spend generated, reports cost per completed scan as a reporting metric, writes conversion signals back to the platforms and recommends budget changes. It makes those changes in your accounts only where you have authorised it. No spend passes through Triagents, and you are not billed per scan.
What about integrations?+
Standard connectors for Best Practice, Medical Director, Genie and the major RIS platforms are part of the core offering: which ones are enabled is set in your quotation. Support for a given RIS depends on the version and write path at your site, so it is confirmed during scoping rather than assumed. Anything bespoke is scoped by the implementation team against your own systems and itemised in the quotation before you commit.

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