Solutions · Multi-clinic groups

One platform.
Every clinic.

Built for groups running multiple practices under one banner. Each clinic keeps its identity, its hours, its rules, while the group sees everything in one place.

Staged rollout · Per-clinic config · Group analytics

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What this looks like

Centralised where it
should be. Local where it must be.

Multi-clinic operators get burned by platforms that force a one-size-fits-all configuration, and by ones that hide group-level data behind clinic-by-clinic dashboards. Triagents gives you both, separately, at the same time.

Per-clinic configuration

Each clinic in the group has its own opening hours, services, escalation rules, knowledge base. Triagents respects that: no forced standardisation.

Group-level rollups

Performance, ROI, escalations and cancellations aggregated up to group level, with drill-down to any individual clinic.

Parallel rollout

Sites are configured alongside each other, not one after another. A single site is live in about five working days, a group in about one to three weeks.

Shared identity, distinct presence

One platform contract, one dashboard, distinct phone numbers and chat widgets per clinic. Patients still recognise the local clinic, not a corporate brand.

Centralised compliance

Privacy controls, audit logs, data residency, managed once at group level, applied uniformly across every clinic.

Volume-tier pricing

Per-clinic price that drops as the group adds clinics. No hidden per-call overage. Predictable on a monthly basis.

Multi-clinic FAQ

What group operators ask first.

How long does a multi-clinic rollout take?+
About one to three weeks from kickoff. A single site on its own is live in about five working days, and a group does not take that many times longer, because the sites are configured alongside each other rather than one after another. What moves the number is the size of the configuration, how many distinct rule sets and knowledge bases the group runs, rather than the count of centres.
Can each clinic keep its own hours, services and rules?+
Yes, and that is the default. Every clinic in the group has its own opening hours, services, escalation rules and knowledge base. There is no forced standardisation, and different clinics in the same group can behave differently on the same inbound call.
Do patients meet the local clinic or a corporate brand?+
The local clinic. One platform and one dashboard, with distinct phone numbers and chat widgets per site, so a patient ringing their nearest centre still reaches something that sounds like that centre.
Can the group see across every site at once?+
Yes. Performance, return, escalations and cancellations are aggregated to group level with drill-down into any individual clinic, so a number in the executive view leads to the centre behind it rather than to a separate report.
How is compliance handled across sites?+
Once, at group level. Privacy controls, audit logs and data residency are managed centrally and applied uniformly to every clinic, rather than configured and re-checked site by site.

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