Introducing TriageVoice
The voice agent that answers every inbound call in two rings, on phone and on web, with emergency callers sent straight to 000 and SMS confirmation sent.
TriageVoice is the first surface most clinics will deploy from the Triagents platform, and the one with the most immediate operational impact.
What it does
TriageVoice picks up every inbound call within two rings. It identifies intent on the first exchange, booking, FAQ, referring-GP escalation, emergency, or human-handoff, and routes accordingly. The routine traffic resolves without touching a human; the share that does depends on each clinic’s call mix and configured workflows, and is measured against the clinic’s own baseline rather than promised as a percentage.
The calls that need a person land at reception with full context already captured. No re-keying. No “can you repeat that”. No second-guessing the intake.
What’s different
A few specific things that distinguish TriageVoice from generic voice AI:
- Per-clinic emergency vocabulary. Each clinic configures which words count as an emergency. What follows is the same everywhere: the caller is told to hang up and call 000, within 1–2 seconds.
- Referring-GP recognition. A doctor calling about a patient is not the same as a patient calling about an appointment. TriageVoice routes them on different paths.
- Web voice. The same agent handles phone calls and the “Talk to us now” button on the clinic website. Patients on mobile get the same intelligence as patients on a landline.
- SMS confirmation in real time. Every booking generates a confirmation SMS before the call ends.
What it isn’t
It isn’t a generic IVR with a friendly voice. It isn’t an offshore call centre with a quicker response time. It’s an administrative triage layer that happens to speak, built for the way medical practices actually run. What that costs against a staffed desk is worked through here.
Your phone is your first impression
For most practices the phone still decides whether a referral becomes a booking, and it is the one part of the patient experience nobody watches. Talk to us about improving how your practice answers, online and on the line.