The voice agent that
answers in two rings.

Within two rings, every hour of every day. There is no after-hours gap and no engaged signal: a patient ringing at 11pm on a Sunday is answered the same way as one ringing at 10am on a Tuesday.

No. It is an administrative agent: it captures the enquiry, triages the administrative request, books against your rules and confirms by SMS. It does not diagnose, assess symptoms or give clinical advice. It identifies itself as an AI assistant, says what it can do, and offers a person whenever the conversation needs one.

The agent recognises the emergency on the first exchange, tells the caller plainly to hang up and call the emergency number for the clinic's country (000 in Australia, 911 in the United States, 999 in the United Kingdom), repeats it once and stops talking. No hold music, no questions, no attempt to work out how serious it is. The practice is notified with the transcript and a recording reference. Recognition and response both happen within 1 to 2 seconds. This is the response on every emergency call, at every site, in staffed hours and out of them: only the number changes with the country, and it is not configurable, because the fastest route to help is not a thing a practice should have to get right in its settings. Ordinary escalation is separate and is set per site, so referring GPs, urgent callbacks and complex queries route to the right person rather than to a queue.

Either way. Australian local numbers can be provisioned per site so patients still recognise the area code, or you bring the numbers you already publish and TriageVoice answers on those.

For customers in the United States we operate against HIPAA and sign a Business Associate Agreement before any covered data is processed. Australian customers are covered by the Privacy Act 1988 (Cth), including the Australian Privacy Principles and the Notifiable Data Breaches scheme, and are hosted on sovereign Australian infrastructure. Calls are encrypted in transit and at rest, and every conversation is written to an audit log.

The booking is confirmed by SMS the moment it is made, with a calendar link and the preparation instructions that scan requires. Nothing waits for reception to send it in the morning.