Solutions · Radiology & imaging

Imaging that
actually fits a clinic's day.

Multi-modal, multi-location, multi-radiologist. The most operationally complex specialty we serve, and the one we've built deepest for.

Modality-aware · Specialist rostering · Referring-GP escalation

Book a demo Estimate the return
What's specific to radiology

Built for the shape of an
imaging operation.

Imaging is rarely "book an appointment". It's "which modality on which machine with what contrast under whose referral, and does the radiologist on shift cover it." We've modelled every one of those variables, and the front-line agents are tuned for clinical-imaging vocabulary, not generic medical NLP.

Modality-aware
Booking model
Per-machine
Slot pools
Per-referrer
Escalation rules
Prep-aware
SMS confirmation
Why radiology

Built for the way imaging
groups actually work.

Referring-GP escalation

A doctor calling for a radiologist is not the same as a patient asking about Saturday hours. Triagents routes them differently: every time.

Modality-aware booking

MRI cervical spine, CT chest, ultrasound abdomen, each with its own prep, contrast, and clinician requirements. TriageChat captures the right modality on the first turn.

Specialist rostering

TriageWorkflow surfaces which radiologist is on, which modality is covered, and which slots are bookable, in real time, across every clinic in the group.

Prep & confirmation SMS

Booking confirmations include modality-specific prep (fasting, contrast, medications to hold): every time, without reception having to remember.

Result-call triage

When patients call back about a result, Triagents recognises the intent and routes the conversation straight to the right radiologist or registrar.

After-hours coverage

Urgent imaging requests after hours are escalated to the on-call radiologist immediately, with full context already captured.

Radiology FAQ

What imaging groups ask first.

Does radiology AI booking make any clinical decisions?+
No. Triagents is an administrative layer: it captures the enquiry, triages the administrative request, applies your booking rules and follows the patient up. It does not diagnose, assess symptoms or make clinical decisions. Emergency vocabulary is recognised on the first exchange, and the caller is told to hang up and call 000 straight away rather than kept talking. Any ordinary conversation that needs a clinician is transferred with the context already captured.
How does the agent know which modality and machine to book?+
Every modality resolves against your own per-site configuration. An MRI of the cervical spine, a CT chest and an ultrasound abdomen each carry their own duration, contrast rule, preparation and clinician requirement, and slot pools are held per machine rather than per clinic. The agent captures the right modality on the first turn and books into a slot that can actually perform it.
What happens when a referring GP rings instead of a patient?+
They are routed differently, every time. Escalation rules are set per referrer, so a doctor asking for a radiologist does not queue behind a patient asking about Saturday hours. Urgent imaging requests after hours are escalated to the on-call radiologist with the context already captured.
Does it know which radiologist is on shift?+
Yes. TriageWorkflow surfaces which radiologist is rostered, which modality is covered and which slots are bookable in real time across every clinic in the group, and that is what the voice and chat agents offer patients. Availability follows the roster rather than a static template.
Do patients get the right preparation instructions?+
Booking confirmations carry modality-specific preparation by default: fasting, contrast, medications to hold. It goes out on every booking without reception having to remember which scan needs what, which is where most turned-away arrivals start.

From the blog

What we are learning, written down.

All articles
Get started

Book a radiology network assessment.
We'll map it to your network.

30 minutes with a solutions engineer. We model your call volume, centre count, and integrations, then show the AI agents running on your own scenarios, and answer everything compliance- and security-related upfront.

Book a Radiology Network Assessment See Triagents in action